RK: Hey, guys this is RK and I am here today with the guys from Home Instead Senior Care in Albuquerque and Rio Rancho. And you know I just wanted to ask them today to answer a few questions that I think a lot of you might be asking when you’re looking to find a home health care provider or in home care health provider, so thank you for joining me today and answering these questions.
Cindy Brown: You’re most welcome.
David Romero: You’re welcome, RK.
RK: So could you guys introduce yourselves real quick and let us know what you do with Home Instead and then we’ll jump right into the question.
David Romero: My name is David Romero and I’m the Community Relations Director here at Home Instead.
Cindy Brown: And I’m Cindy Brown. I’m the Community Care Manager and I’m a social worker.
RK: Great. Great. Well, you know I had David send me a list of the questions that their customers are asking the most and so let’s just jump right into this. So the first question is, what do you guys do and what kind of services does Home Instead provide?
David Romero: So RK, what Home Instead does is we’re the largest home care provider in New Mexico and so what we do is actually we have a wide range of what we help a lot of families with is basically most people wanted to stay at home and they want to understand what services are available to them at home, so when people call us, we would send Cindy out, our licensed social worker and she’ll be able to work with them having customized tailored services that go right to their home, so they don’t have to necessarily go to a nursing home or to assisted living.
Cindy Brown: What we do is we do all the things…
Cindy Brown: …that are challenging for seniors to do in their own home whether cognitively of physically in order to make it possible for them to stay comfortable and maintain the lifestyle that they come to cherish in their own home. I teasingly tell people to think of us as like rent-a-wife [Laughter] that we could have been that wives do. We’d even kiss you on the forehead goodnight, you don’t have to [00:02:17][Inaudible] this.
RK: That’s great. So basically you’re helping — ’cause a lot of seniors they don’t wanna go to a home or like a facility somewhere, they’d rather stay in their own home. They’ve lived there their whole lives you know their adult life and they don’t wanna move out and so you guys are just basically helping them with the — getting able to stay at home, is that what you guys are doing?
Cindy Brown: It’s very individualized non-medical home care, so for some clients it may be things such as managing their bills, grocery list, getting their pet to the groomer, for other clients its things like getting a shower, getting their meals and remembering to take their medication. Each individual client is very different and so what’s a challenge for them is what we assist them in doing.
David Romero: So the nice thing part about Home Instead is that everything is customized. We do give people you know the option to be able to stay you know at their own home. We also work with a lot of people that actually are at assisted living or nursing homes and they’ll have us come in because they want to see a more personalized — personal aid to be able to work with them in between times because at assisted living or the nursing home you’ll have staff where the ratios are 12 or 16 residents to one aid and so the nice thing about having this type of service is you have your own person that you pick and that you picked based on your own — your own preferences.
Cindy Brown: So very much what we do is very much like a personal assistant, so that whatever you need assistance with, be it something at the practical task or be it something that helps you maintain your quality of life. For some of our clients, we take them to the symphony. For other clients, we help them stay clean and help them with their hygiene, so that they feel good about their physical self as well.
RK: So you’re gonna send in home basically your — or you’re just gonna send the caregiver to help them with whatever custom plan you create for them…