RK: Can you tell me how do you actually go about you know screening your caregivers?
Cindy Brown: Our caregivers are very carefully screened. We do a background check — a thorough criminal background check in every state that that person has lived in since the age of 18. So not only do we check the New Mexico criminal background, we also check it in every state since they become an adult. And we talk to our caregivers and we choose folks who want to be in this business because their goal is to help people maintain their independence and their quality of life.
David Romero: And we actually only, I think last year the percentage was only 7% of the applicants [are hired] RK. So it is a pretty tough screening. We also do — we also do adult registry check, pre-employment drug screening and on going drug screening and the DMV record check, so it’s a — we have a very thorough check and actually spent quite a bit of money just on that screening process.
Cindy Brown: We actually check the driver’s license every single month after they’re employed with us. And by doing that it helps — we do — it helps maintain the accountability that our caregivers had to our organization and to our clients.
RK: Yeah. And I’m sure there’s something there where there go to be — there got to be some sort of you know friendly and helpful as well like I was trying to find someone to work with my mom or you know my grandmother that they would have to be friendly and hang out with her and be as helpful as possible.
Cindy Brown: All of our caregivers have to have a minimum of one year experience caring for seniors whether that’s a professional care giving such as a certified nursing assistant in a nursing home or in assisted living aid or if they’re taking care of their own family members. Maybe they cared for a grandparent or parents or even a spouse, so they know what kind of tasks are going to be asked of them, but they also have a true sincere desire to help people stay at home and be independent in their own way.